Support 🐛
We’re happy to help. Email us at support@wigglydoodles.com and we’ll get back to you as soon as we can.
Common questions
The movie is taking a long time
Most movies are ready in under a minute, but it can take longer when it’s busy. You can leave the screen: the movie is saved on the doodle (look for “My videos”) and in My Movies when it’s done.
It says “Out of magic for now”
The free movies (or this week’s or month’s movies on your plan) have been used. A grown-up can see the plans from the ✨ button on a doodle.
I got a new phone or computer
Your plan is tied to the device you bought it on. Email us from the address on your receipt and we’ll move it to your new device. Save or share the movies you want to keep first.
How do I cancel my subscription?
In the app, tap 👪 Grown-ups → “Manage subscription”, then “Cancel plan”. You keep your movies until the end of the period you paid for.
How do I ask for a refund?
Email us with the address on your Stripe receipt and we’ll help.
A movie came out wrong or looks strange
AI movies vary. Try the drawing with a different adventure, or with bolder lines and bright colors. If something looks inappropriate, please email us.